In 2008, a couple from Chandigarh decided to travel Thailand and Singapore. They had a HDFC Bank account, with Rs 1.5 lakh deposited, but their card was blocked by the bank. When they called the manager, he replied that due to misspelling in their names, the card cannot be used. The couple pleaded that they are in a foreign location, and they need money to come back.
But the HDFC Bank manager stuck to the rules.
In a landmark judgement, consumer forum has slapped a fine of Rs 5 lakh on the bank, and have ripped apart the ‘banking policies’ by saying that HDFC Bank has no love or respect for India. In fact, the consumer forum has said that the bank should penalize that manager who refused to help an Indian couple stuck in a foreign location, and ordered the bank to deduct the fine from his salary!
Yes, rules work, only if there is someone who believes in them. Kudos to the consumer forum for this crucial judgement. And, it seems that more than the banking rules, the bank should ensure that their managers know about common sense and humanity first…
I wrote a story on Trak.in, which you can read right here.
Image source: IBTimes.co.in